Mayflower Case Study
How BTP fast-tracked Mayflower’s Digital Strategy
A strategy delivering an end-to-end digitally connected business to achieve ROI
A fully costed 2 year digital refresh program aligned with business priorities
A blueprint underpinned by a portfolio of fully integrated vendor systems
Client
Mayflower
Industry
Aged Care
Project Focus
Digital Transformation, Strategic Advisory, Solution Architecture, Process Design
About Mayflower
Mayflower is an aged care provider operating in Victoria for 60 years.
With ambitious growth plans and facing outdated legacy systems, productivity challenges and increasing compliance demands, Mayflower engaged BTP to develop the business case and recommendations for a complete digital transformation.
The success of the project hinged on BTP’s capability to blend deep industry knowledge with practical solutions that aligned business priorities with an innovative implementation strategy.
Learn how we fast-tracked Mayflower’s Digital Transformation.
Mayflower’s Challenges
Mayflower, like many in the aged care sector, faced a perfect storm of challenges:
1. Industry-wide pressures
- Regulatory changes and increasing compliance demands
- Financial pressures affecting sustainability
- Workforce crisis and staff retention issues
- Evolving consumer expectations for care quality
2. Internal operational issues
- Outdated legacy systems hindering productivity
- Manual, paper-based processes increasing costs and risks
- Lack of real-time data insights affecting decision-making
- Need for scalable digital infrastructure to support growth plans
Mayflower knew they were tackling a complex problem with many moving parts. They needed a strategy and solution that would meet the needs of their key strategic goals moving forward.
How BTP helped
In an ambitious 6-week engagement, BTP:
Digital Capability And Assessment
Performed a detailed assessment of care and corporate systems against our Industry Capability Blueprint.
Technology Impact Assessment
Determined how new technology investments would maximise operational efficiency.
Platform Blueprint
Developed a fully costed platform architecture for an integrated, digitally connected business.
Implementation Roadmap and Benefits Profile
Formulated an implementation sequence to maximise benefits delivery.
Program Funding Request
Worked closely with the executive team to prepare board communication, distilling complex ideas into simple language.
"We're fortunate one of the reasons we selected BTP was because they had the industry knowledge that we didn't actually have to start from scratch. They were able to ask the right questions of the right people to understand exactly what was happening and what wasn't working in our business quickly."
The Results
1
Board Approval and alignment
Comprehensive digital transformation strategy approved, ensuring funding and alignment on strategic direction.
2
Strategic Roadmap
A clear path for implementing technology solutions aligned with Mayflower's business goals.
3
Restored Confidence
Renewed the board's faith in the digital strategy's potential to significantly improve operational efficiency, employee experience, and compliance.
BTP’s digital transformation strategy provided Mayflower with a clear, actionable plan that received board approval in unprecedented time. The strategic roadmap not only prepared Mayflower for upcoming compliance challenges but also sets a robust foundation for driving operational efficiency, enhanced governance and controls and an improved employee experience.
Client Testimonial
"BTP were instrumental in developing a future-proofed, commercial digital strategy and program that our board approved with confidence. Their detailed assessment, expert knowledge and customised approach were exactly what we needed to move forward."
Aged Care
In an industry as critical yet challenging as Aged Care, the need for digital innovation has never been more acute. Providers stand at a pivotal crossroads, where the integration of digital strategies into their operations can significantly enhance care quality, operational efficiency, and financial sustainability
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