Case Study: Central Bank
Orchestrating Australia's real-time payments revolution
Automated 10 major case management scenarios
Supporting 1.2 Million real-time payment transactions per day
Met all industry milestones for the NPP consortium
Achieved zero critical defects on go-live
Client
The nation's leading financial institution
Industry
Banking, Regulatory, Payments
Project Focus
Automation, Case Management, Program Delivery
About the Client and NPP
Australia’s central bank, in collaboration with the nation’s leading financial institutions, embarked on an ambitious initiative to revolutionise electronic payments. The goal was to enable real-time, data-rich transactions, representing a significant technological and operational shift for the banking industry. Facing a complex multi-stakeholder environment and the risk of missing critical deadlines, the NPP program turned to BTP, specialists in process automation and digital transformation, to provide pivotal solution design and implementation support.
The Challenge: Multi-Stakeholder Alignment in a High-Stakes Environment
The NPP program assembled a large team of technology experts, each with specialised domain expertise. However, this siloed approach resulted in a lack of cohesive process understanding and solution design, jeopardising the project’s ability to meet industry milestones. The program struggled to integrate the intricate case management requirements of the NPP with the underlying technology infrastructure components, including workflow, integration layer, message protocols, and business rules engines.
BTP's Approach: Bridging the Gap Between Business and Technology
Recognising the need for a unifying force, the central bank engaged BTP for our proven ability to align business requirements with technological solutions. Our methodology centred on:
1. Facilitating process discovery workshops
2. Aligning multi-disciplined teams
3. Translating business needs into comprehensive solution designs
BTP led the realignment of technical and business teams, fostering a shared understanding of the NPP’s processes and objectives. We conducted extensive process design workshops, identifying epic user stories and facilitating the translation of requirements into actionable and cohesive series of design and build activities.
Our expertise in Digital Business Automation proved invaluable as we:
- Defined integration methodologies
- Segregated responsibilities across products
- Seamlessly integrated workflow and rule engines with the program’s DevOps practices
Moreover, our rapid acquisition of domain knowledge and ability to lead an Executive showcase for an integrated proof-of-concept early in the project instilled confidence in the business stakeholders, cementing our position as a trusted partner and leading to the approval of necessary funding.
The Results
1
BTP delivered a fully automated and compliant portfolio of case management processes, supporting an impressive 1.2 million payments per day with zero critical defects on go-live.
2
Our contributions ensured the NPP program met all industry milestones, positioning it as one of the most successful consortia deployments in the nation's history.
3
BTP's expertise in process discovery, solution design, and implementation enabled the seamless platform deployment of workflow, integration, and business rules engines, delivering a robust and scalable platform for real-time payments processing.
Intelligent Automation and AI Solutions
Discover how BTP’s cutting-edge Intelligent Automation and AI solutions can transform your business processes, just as we did for this client. From streamlining complex workflows to unlocking unprecedented efficiencies, we’ll help you harness the power of AI and Automation to drive quantum change in your organisation.
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